Caterivo privacy policy

Caterivo is operated by JMartyn Digital.

This privacy policy explains how Caterivo handles personal information when you use the Caterivo website, contact us, create or manage an account, place an order through a Caterivo-powered restaurant page, submit a quote request, or otherwise use the platform.

1. Who we are

Caterivo provides online ordering, quote request, payment and admin tools for small food businesses.

You can contact us about this privacy policy by emailing hello@jmartyndigital.co.uk.

Some restaurant pages on Caterivo are operated by individual food businesses. Where you place an order, send a message, or submit a quote request to a specific food business, that business may also be responsible for how it handles your information.

2. Information we may collect

Caterivo may collect and process information such as your name, email address, telephone number, order details, quote request details, delivery or collection details, messages, account details, restaurant business details, payment status, refund status, dispute information, support requests and email delivery information.

Caterivo may also process technical information such as IP address, browser information, device information, timestamps, security logs, form submission details and website usage information.

3. How we use personal information

Caterivo uses personal information to provide the platform, process orders, manage quote requests, support restaurant accounts, send customer and business emails, provide customer support, manage payments and refunds, protect the platform, prevent misuse, keep records, improve the service and meet legal obligations.

4. Restaurant orders, quote requests and contact forms

When you place an order, submit a quote request, or contact a food business through Caterivo, the information you provide may be shared with that food business so it can handle your order, enquiry, quote, payment, collection, delivery or customer service request.

Food businesses using Caterivo are responsible for handling the information they receive from their customers properly.

5. Accounts and restaurant admin users

Restaurant owners and admin users may provide account details, contact details, business information, menu information, branding information, opening hours, delivery information and Stripe onboarding information.

This information is used to set up, run, protect and support the restaurant account and its ordering or quote system.

6. Payments

Payments are processed securely by Stripe. Caterivo does not store customers' full card details.

Stripe may process information needed to complete payments, verify businesses, manage refunds, handle disputes, support Stripe Connect accounts and meet legal or regulatory requirements.

Standard Stripe payment processing fees may apply. Stripe payment processing fees are separate from Caterivo subscription fees.

7. Emails and messages

Caterivo uses email services to send messages such as order confirmations, quote updates, payment links, refund updates, contact form notifications, account emails and support replies.

Email information may include sender and recipient details, message content, subject lines, delivery status and timestamps.

8. Browser storage, cookies and analytics

Caterivo may use browser storage such as local storage to keep baskets, checkout details, form state, account state, essential preferences or other information needed for the platform to work properly.

Caterivo may also use cookies or similar technologies where needed for security, authentication, platform functionality or analytics.

Caterivo may use Cloudflare Web Analytics or similar analytics tools to understand basic website usage and improve the service. Analytics information is used to understand performance and usage, not to sell personal information.

9. Service providers

Caterivo may share personal information with trusted service providers needed to operate the platform.

These may include Firebase or Google Cloud for authentication, database, storage and platform infrastructure; Netlify for hosting and serverless functions; Stripe for payments and connected accounts; Resend for transactional email; Namecheap or email hosting providers for email access; Cloudflare for analytics, security or performance; and other technical providers needed to run and protect the service.

Their own privacy policies may also apply:

Firebase / Google Cloud privacy Netlify privacy Stripe privacy Resend privacy Cloudflare privacy Namecheap privacy

10. Legal bases for processing

Caterivo may process personal information because it is needed to provide the service, perform a contract, take steps before a contract, comply with legal obligations, protect legitimate business interests, prevent fraud, maintain security, respond to enquiries, or because consent has been given where consent is required.

11. How long information is kept

Caterivo keeps personal information only for as long as reasonably needed for the purposes described in this policy.

If a restaurant account or subscription is cancelled, Caterivo may keep restaurant account data, order records, quote records, support records and related platform data for up to 90 days before deletion.

A restaurant owner may request earlier deletion by contacting Caterivo. Caterivo will consider earlier deletion requests where reasonably possible, but some information may need to be kept for longer where required for legal, tax, accounting, payment, dispute, fraud prevention, security, support or record-keeping reasons.

Some information may be kept for longer where needed for legal, tax, accounting, payment, dispute, fraud prevention, security, support or record-keeping reasons.

Data held by third-party providers such as Stripe, Firebase, Google Cloud, Netlify, Resend, Cloudflare or email providers may also be kept according to their own retention rules and legal obligations.

12. Security

Caterivo takes reasonable steps to protect personal information and uses trusted third-party providers for important parts of the platform.

No online service can be guaranteed to be completely secure, but Caterivo aims to keep personal information protected and only accessible where needed.

13. Your rights

Depending on your location and the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information.

You can contact Caterivo about privacy rights by emailing hello@jmartyndigital.co.uk.

If your request relates to an order, quote request, delivery, collection, menu enquiry or message sent to a specific food business, you may also need to contact that business directly.

14. Complaints

If you are unhappy with how your personal information is handled, please contact Caterivo first so we can try to help.

You may also have the right to complain to the UK Information Commissioner's Office.

15. Changes to this policy

Caterivo may update this privacy policy from time to time. The latest version will be shown on this page.